When UPS or USPS picks up the package it takes a while for the package to arrive at the local warehouse. Then it must be sorted and scanned, where it will arrive in the online database. Be sure to check out your Order History and retry the tracking number in a few hours. If your tracking number still isn't working within 24 hours, contact us via Chat or email us at Help@wigtypes.com and one of our knowledgeable customer service associates will be happy to help you